Product support
Questions about logging, planning, workouts, meals or the coach.
support@tallawa.comTallawa support
Help that gets
to the point.
Find answers about your account, privacy, membership and the way Tallawa handles health guidance.
Privacy support
Questions about access, export, deletion or your personal information.
privacy@tallawa.comLegal information
Read the current service, AI, billing and health boundaries.
Terms of UseCommon questions
A clear answer first.
What can the Tallawa AI coach help with?
The coach can reflect on the movement, nutrition, wellness and progress information in your account. It can help you notice patterns and think through a next action. AI output may be incomplete or wrong, so Tallawa does not use it to diagnose, prescribe or replace qualified care.
Can I log cultural foods and home cooked meals?
Yes. You can search available foods, enter a meal manually or use photo assistance. Nutrition values are estimates and remain editable so you can correct portions, ingredients and macros.
How does workout progress work?
Create a workout template, plan it on your calendar and log each set as you train. Tallawa keeps your completed performance in history so the next session has useful context without forcing an automatic increase.
Can Tallawa track fasting and spiritual practice?
Yes. Fasting can be intermittent, religious, clinician directed or custom. Practice options include meditation, breathing, prayer, dhikr, gratitude, reading, reflection and journaling. These areas are optional and Tallawa never infers your beliefs.
Can I track supplements and medication?
You can create personal routines for supplements, medication cues and hydration. Tallawa records your plan but does not prescribe, change a dose or check every interaction. Product labels, prescribers and pharmacists remain the authority.
How are subscription prices and trials shown?
Current products, prices and any introductory offer are displayed in the Tallawa purchase screen using information from your app store. Availability and eligibility can vary by store account and region.
How do I check whether a Tallawa service is available?
In Tallawa, open You, then Settings, then Service status. The screen reports AI guidance, membership purchases and reminder scheduling separately. If one provider feature is paused, unaffected manual health and wellness logging remains available.
How do I cancel or request a refund?
Apple and Google manage purchases, cancellations and refunds under their own policies. Open your device subscription settings to manage Tallawa. If something looks wrong, email support@tallawa.com and include the platform you used, but do not email payment credentials.
Can I export my data?
Yes. In Tallawa, open You, choose Data & Privacy, then select Create export file. You can also contact privacy@tallawa.com for privacy assistance.
How is my data protected?
Tallawa uses authenticated access, account ownership rules, private media storage and server verified membership access. No internet service can promise absolute security. Our Privacy Policy explains the categories of information and controls in more detail.
Account deletion
You control when your Tallawa account ends.
- Open Tallawa and select You.
- Choose Data & Privacy.
- Select Delete account permanently.
- Review the consequences and confirm the deletion.
Account deletion removes your Tallawa authentication identity, records and private media. A store subscription is managed separately in Apple or Google subscription settings. This action cannot be undone.
If you cannot access Tallawa, email privacy@tallawa.com from the address associated with your account to start a verified deletion request. Never include your password, store credentials, health records, or private journal content.